Help. I haven’t set up my account, or I can’t remember my password!

Don’t panic—it’s super simple:

  1. Click this link https://thomasallenwines.com.au/profile/forgot-password
  2. Enter your account email address.
  3. Look out for an email called Reset Password. Click the button inside and set up your password.
  4. You’re in! While you’re there, give your details a quick check and add your current credit card.

Of course if this fails, just email club1733@thomasallenwines.com.au and we can help you out.

What is my annual Club 1733 commitment?

It’s just 12 bottles per year – that’s just 1 bottle a month.  Easy.

We contact our wine club members in May and October (pack months) for a six-bottle order, so six (6) bottles are due at this time. Once you’ve taken 12 bottles in a calendar year, you have met your commitment.  Like most members, this doesn’t mean you can’t take more!!

When ordering online, please stick to multiples of 6 or freight charges will apply.

How often do I need to purchase?

You can order at any time throughout the year, and all wines, (except for the Member Reward Wines), count towards your minimum annual commitment – just 12 bottles.

We contact members in May and October for a six-bottle order.  If you have already purchased your commitment by the time May or October comes around, you are not obligated to order again in these months.  But hey, you are more than welcome to!

What are my member benefits?

Your membership unlocks a range of benefits, including:

  • Access to Members Only wines
  • Priority service at the cellar door
  • Complimentary personalised tastings with our expert team
  • Full access to the entire Thomas Allen wine portfolio
  • First notice of new wine releases
  • 15% member pricing on all wine purchases*
  • Free shipping when you order six bottles or more*

*Our Members Reward cleanskin wines are a great value pre-set member price and are exempt from complimentary shipping unless certain conditions are met.  These conditions include, adding it to a six (or more) bottle order and/or adding a second Members Reward six pack to your order.  Freight will be added if you order just 1 x six pack of this pack.

Do you send me a set pack?

Nope—you’re the boss. You always choose your wines. We’ll never sneak a surprise delivery on you.

If you’d like us to pick a set pack for you based on your past sales, just email us at club1733@thomasallenwines.com.au or call the cellar door on 02 49998 7250 and we’ll happily help you choose.

Or, if you would like to receive the same pack each time, just let us know and we can put a set order in plae for you.

What happens when it's time to take our packs in May and October?
  • You will receive and an email and/or SMS announcing that it is time to make your wine selection.
  • You get to choose – we never send wine without you giving us the ok to do so.  If you prefer to receive a set pack each time, please email club1733@thomasallenwines.com.au and we can organise this for you (subject to the wine being available);
  • A minimum of six bottles is required, but if you need to stock up please feel free to add to your order – in multiples of six please to minimise breakages and receive free freight;
  • Please remember the Members Reward wines DO NOT contribute to your minimum commitment, but are fantastic add ons!
  • If you see freight has been added to your order, this means your order does not add up to a multiple of six, so please be mindful of this when placing your order.  Our cartons fit 6 or 12 bottles—odd numbers make the freight gods cranky.
  • We receive many orders at this time, and so it may take up to 2 weeks for your wine to be delivered. If you wish to delay your order, please note this in the delivery instructions on your order. You click on EDIT SHIPPING to add delivery instructions.
  • If you would like to collect your wine at the Cellar Door, you can choose PICK UP during the checkout process – just EDIT ADDRESS to see this option.
  • Your payment may appear on your credit card statement as Vinkem Trading;
  • You will receive a confirmation email with your order. Please check your junk/spam folder if this does not arrive in your inbox;
  • You will receive tracking notifications via Australia Post or Aramex, but if these do not arrive, your tracking number is available on your order, once you log into your account.
  • If you order multiple cases, these may get separated when they are sorted and may not arrive together. Please wait a day or two and if you still haven’t seen your completed order, don’t hesitate to get in touch.
Can I order, and delay the delivery date?

Absolutely – this way you don’t miss out on getting hold of some of your favourites.  When ordering online, please make a note in the delivery instructions what date you would like us to ship your order.

Alternatively, you can place your order over the phone (02) 4998 7251.

We will process your card for your delayed order at the time of purchase so we can then pack and put this aside or you.

Can I skip a shipment?

Remember your wine club commitment is just 12 bottles per year, and as far as wine clubs goes, this is not a huge commitment. You can most definitely delay the order if needed and then catch up later in the year.

If you are travelling, we can store your wines at Thomas Allen until you return or send it to a family member to hold the wine for you (if you trust them not to drink it!).  Or why not send the gift of wine to a friend, colleague or family member!

We do understand there are often special circumstances, and if you have been a long-term wine club member, we can look at this for you.  Please email us at club1733@thomasallenwines.com.au to discuss.

Can I put my membership on hold?

You need to have been a Club 1733 member for three years before we can put your membership ON HOLD for a period of up to 12 months.

If you are travelling, we can always arrange to store your wines at Thomas Allen until you return, or send it to a friend or family member (if you trust them not to drink the wines before you return 😊)

We have a long waiting list of customers eager to be welcomed into Club 1733 and hence why we can only place a membership on hold for up to 12 months.

How long does the order take to arrive?

We aim to despatch orders within 48 hours of receiving these (on business days).

During our wine club pack months – May and October, we do get an influx of orders from our members, and it does take us a little longer for us to get your wine out to you.  During these months, it should be despatched within a week of receiving your order, and you will receive notifications from Australia Post/Aramex about delivery.

Can I come to the Cellar Door to choose my selection, or order and collect at the Cellar Door?

Absooloodle!  We love it when wine club members can visit the cellar door to taste the range to choose your favourites.  Please just make sure you make a booking via this link – Bookings Page – Thomas Allen Wines.

If you wish to order and collect at the Cellar Door you can choose the Pickup Option when ordering online – click on the “Edit Address” to do so. Collecting within 24 hours? Give us a quick call so we’ve got it ready for you.

Do Wine Club Members need to pre-book wine tastings?

ABSOLUTELY!

We love to roll out the red carpet so to speak when our Wine Club members visit us, and ensure we have plenty of staff available, along with an available table to give you a thorough tasting.

Please book via this link – Bookings Page – Thomas Allen Wines or call the Cellar Door on 02 4998 7250.

How do I cancel my Wine Club Membership?

Sad face 😢 We are always sorry when our members decide to cancel their membership, but understand circumstances often change so please email club1733@thomasallenwines.com.au.

Remember, Club 1733 is now closed to new members, so if you cancel and want to rejoin later, you’ll need to join our waiting list (we call it The Transit Lounge) until a spot opens up.

We always appreciate feedback as to why you are leaving us, and if it was something you were not enjoying from a Thomas Allen perspective than we would be more than grateful for your thoughts.

I was a wine club member. Can I rejoin?

As our wine club – Club 1733 – has reached capacity, you will need to join our Transit Lounge and await for a position to become available.

Click here for details about joining the Transit Lounge.

I have joined the Transit Lounge. What happens next?

Firstly, welcome.

As a Transit Lounge member, you will receive a confirmation email within two weeks of joining.  Please reach out if you do not receive a welcome email within this time.

Then, once a wine club position becomes available, you will receive an email and an SMS with the exciting news, including instructions on how to set-up your online account, and advising when your next purchase is required.

At present, on average it is about an 8-10 week wait for a membership position to become available. If you haven’t heard from us after 12 weeks of joining, please reach out, just in case your welcome email has gone astray or the information we have on file for you is incorrect.

Please email club1733@thomasallenwines.com.au if you have any further questions.

Freight and delivery information

We use Australia Post and/or Aramex to ship our wine around Australia.

Wine Club Members do not pay for freight when purchases are made in quantities of 6 bottles.  Our cartons fit 6 or 12 bottles—odd numbers make the freight gods cranky.

** The Member Reward cleanskin six packs are the exception. When purchased as 1 x six pack only freight will be charged separately. However, add a second six pack, or include it with six other bottles from the range, and freight charges are waived.

Current freight cost rates per dozen are –

  • $15 – New South Wales
  • $20 – East Coast of Australia – Victoria and Queensland
  • $30 – Rest of Australia

You should receive SMS and/or email notification from Australia Post when your freight is dispatched from the winery, and this will include your tracking number.  You can also find this tracking number within the order information, once you log into your member account.

If you order multiple cartons sometimes these get separated during transit, and the missing carton/s generally show up the next day.  Please reach out if your missing cartons have not arrived after 2-3 days of receiving your first delivery.  Your tracking number will also identify separate ‘article’ deliveries if you are receiving multiple cartons, so you can track the missing cartons.

We really recommend if you haven’t done so already to download the Australia Post and/or Aramex apps.  Any orders you place from any company then appear within the app.

You will still receive confirmation emails and/or SMS messages from our delivery partner, but if you are at all concerned you can check they are legitimate via these apps.

We can ship to International destinations – please reach out for details.

How do I redeem a Gift Card or Credit
  1. For wine club members, please login to your account and you can view your Gift Card/s under the Account Details Tab if it has been linked to your account (refer link below for visual).  For non-members, go to Step 2.
  2. Complete your order and click on PROCEED TO CART. Then click on the EDIT button within the Payment area.  If your gift card is assigned to your membership account, your gift card will be listed here, and you click on it to redeem the amount OR
  3. If you have been sent a Gift Voucher and have a 16-digit code, you will see an ADD A GIFT CARD button for you to enter your code.
View steps with pictures here.