NSW Department of Gaming and Racing Liquor Act 1982: It is an offence to sell, or supply to, or obtain liquor on the behalf of a person under the age of 18 years. By Accepting Terms and Conditions you are confirming that you are at least 18 years of age.
Delivery & Shipping Policy:
Thomas Allen Wines use Australia Post to ship our wines to you, and aim to have your order shipped within three business days of receiving your order. Please allow 2 – 5 working days for delivery to capital cities and 5 – 10 days for regional areas, however this is just a guide and may arrive quicker than this depending on your location. Please contact us if you have a specific deadline and we will determine if we can meet this for you.
Australia Post Signature on Delivery service
Australia Post will attempt to get a signature from you should you be home to accept delivery. However if you are not home, Australia Post will determine if there is a safe place for the parcel to be left (or leave it as per your own instructions, i.e. Please leave at the front door) and take a photo of the parcel as proof that it was delivered safely. If they deem there is no safe place, they will leave a card as they normally do and take the parcel to the nearby Post Office for you to sign for and collect.
If you are happy for Australia Post to leave your parcel in a safe place when nobody is home to sign for them then you don’t need to do a thing. However, if you have had trouble with deliveries before or do not want them left at your premises, email club1733@thomasallenwines.com.au so we can ensure that Australia Post get a signature every time a delivery is made.
Delivery Costs:
Thomas Allen Wines charge a flat $15 delivery charge per carton throughout Australia and will be added to your order in the checkout.
Thomas Allen Club 1733 Members receive freight free for orders of 6 bottles* or more.
*The Members Reward Vin Extraordinaire cleanskin pack only receives free freight if two or more packs are purchased, or if this purchase is included with six other bottles from the Thomas Allen range.
International Orders:
For any international freight orders, please contact Thomas Allen Wines at info@thomasallenwines.com.au or 02 4998 7250 for an estimation of freight and administrative costs.
Return & Refund Policy:
If you are not completely satisfied with the product you receive please contact us at info@thomasallenwines.com.au or 02 4998 7350 and we will do our best to resolve the situation.
Privacy Policy
Thomas Allen Wines is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. Thomas Allen Wines is dedicated to keeping your details private and all the information we collect in relation to you is kept strictly secured.
We will not pass on/sell/swap any of your personal information with anyone.
When purchasing wines via the Thomas Allen Wines website, your card details are transmitted via a secure server using Westpac’s PayWay.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence by telephone, email, via our website www.thomasallenwines.com.au,an and from your application form when joining Club 1733.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Thomas Allen Wines will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
1733 Broke Road, Pokolbin NSW 2320
info@thomasallenwines.com.au
02 4998 7250